Authentic, safe and responsible experiences in Santa Marta.
Papagayos Tours is a tourism company based in Santa Marta, Colombia, focused on designing, selling and operating travel experiences that let visitors discover the region in a safe, organized, authentic and responsible way.
We bring together lodging, tourist transportation, activities, excursions, meals, cultural and nature experiences and other complementary services, through professional coordination and a network of carefully selected suppliers and partners.
Our value proposition is built on knowing the destination, close attention to every traveler, commercial transparency, operational safety and respect for communities, culture and the environment.
Mission
To design, sell and operate quality travel experiences in Santa Marta, Taganga, the Sierra Nevada and partner destinations, offering our clients human attention, safety, organization, transparency and authentic experiences that connect visitors with nature, culture and local communities, creating sustainable value for our clients, team, suppliers and region.
Vision
By 2030, Papagayos Tours will be recognized as a reliable and competitive tourism company in Santa Marta, known for the quality of its experiences, personalized service, the safety of its operations and its commitment to responsible tourism, with a solid presence in national and international markets.
Purpose
To turn every trip into a memorable, safe and responsible experience, showing the best of Santa Marta and its surroundings through professionally coordinated travel services with a local identity.
Values
| Service | We treat every traveler with respect, kindness, timeliness and a willingness to solve problems. |
|---|---|
| Safety | We prioritize prevention, risk management and the traveler’s well-being throughout the experience. |
| Transparency | We clearly communicate prices, conditions, inclusions, exclusions, bookings, changes and cancellations. |
| Responsibility | We keep our commitments and act responsibly toward clients, suppliers and the region. |
| Respect | We value people, communities, cultures, rules and natural heritage. |
| Sustainability | We promote practices that reduce negative impacts and help conserve the destination. |
| Quality | We continuously improve our processes, suppliers and experiences. |
| Authenticity | We highlight local identity and genuine experiences of the region. |
| Integrity | We act in good faith, with professional ethics and business consistency. |
Our commitment to you
Papagayos Tours combines local knowledge, personalized attention and end-to-end coordination so travelers can book and enjoy their services with clarity and confidence. We make sure every experience has proper planning, information in advance, selected suppliers and support before, during and after the service.
- Provide enough information in advance about the service you book.
- Respect the commercial conditions communicated and accepted.
- Keep support channels open for requests, updates, petitions, complaints and claims.
- Protect clients’ personal information in accordance with applicable law.
- Promptly report any relevant change that may affect the service.
- Treat every client with dignity, respect and without discrimination.